Terms & Conditions

Please read carefully

Agreement

When purchasing any service with Infused Hosting, the customer automatically agrees to our terms or service. Our terms of service is designed to help maintain a reliable service and ensure other customers data is not at risk. This Terms of Service ("Agreement") is a legally binding contract between Infused hosting and you ("Customer," “you” or “your”) that shall govern the purchase and use, in any manner, of the services provided by Infused Hosting to Customer (collectively, the "Services").

Money Back Guarantee

In the unlikely event that you are not happy with the service you are getting. We will refund you 100% of the cost within the first 30 days. Our money back guarantee is only applicable to the following services: Website Hosting, Reseller Hosting and Virtual Servers. The business package bundled with a free .co.uk domain is not included within the 30 day money back guarantee. Any other services including domains and dedicated servers do not qualify for this guarantee. In the unlikely event that your service breaches our terms and conditions, Infused Hosting reserves the right to decline a request for money back at any point.

99.9% Uptime Guarantee

Reliable Website Hosting is a key focus here at Infused Hosting. This is why we guarantee that your website will be online for at least 99.9% of the time. If your services do drop below 99.9% uptime, you may claim a partial refund based on how much downtime your service is affected by. The refund rate is based on the following uptime calculation: 99.8%-95% (20% refund), 94%-80% (40% refund) and below 80% (100% refund). To claim a refund, open a support ticket to the billing department, please note we monitor your services 24/7 using pingdom (Statistics Here) and will not refund using other external monitoring systems.

24/7 Ticket Support

Although we aim to provide you 24/7 ticket support, there may be times where you will experience limited and delayed support. Support will be reduced over bank holidays, religious events and other days that Infused Hosting may announce. Usual support response is within 12 hours but on limited support days this may increase to 24-48 hours.

Late Payment & Cancellation

We don't believe in late payments which is why we allow you up to 30 days after your due date to make payment for any service. Your service will be suspended 3 days after your due date and will be automatically unsuspended once payment has been received. We will keep your files for up to 30 days after your due date and if no payment is made we reserve the right to terminate your service removing all files from our server. It is strongly suggested that if you are planning on changing host or are unable to make payment for a specific month to contact our support team in which arrangements can be made to keep your website safe. Our automated termination process works on a 45 day cycle meaning all services that have been overdue for 45 days will be terminated.

Resource Usage

Our servers are monitored and protected with Hive. Each customer is required to utilize as little server resources as possible, this is to allow for reasonable performance by all Infused Hosting customers. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. Infused Hosting reserves the right to suspend or terminate Services on any account that, at its sole discretion, is abusing server resources. Such suspension or termination can occur at any time without prior warning, and for any or no reason.

Our shared and Reseller plans are enforced by the following limitations.

10% CPU Usage
5% Memory Usage or 512 MB Memory
50 Running Processes
15 Minute Max Execution Time
150,000 Total Inodes
500 outgoing email messages per 60 minute period (all excess messages will be discarded and not delivered)

Acceptable Usage Policy

You shall use Infused Hosting's services only for lawful purposes. Transmission, storage, or presentation of any information, data, or material in violation of the laws of the United Kindom is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, or material protected by trade secrets or other statutes. You agree to indemnify and hold harmless Infused Hosting from any claims resulting from the use of the service which damages you or any other party.

Infused Hosting reserves the right to terminate Services for any customer or End User activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any Services listed below are a violation of this Agreement. This is not an exhaustive list, but is designed to assist you in evaluating whether Infused Hosting is the appropriate service provider for you:

  • Child Pornography - Hosting, Distributing, or Linking to Pornography Involving a Person Under Legal Age
  • Pornography - Hosting, Distributing, or Linking to Pornography
  • Copyright Infringement - Hosting, Distributing, or Linking to Copyright Infringed Materials
  • CPU/Memory/Resource Abuse - Consuming Excessive Amount of Server Resources
  • Domains - No refunds on domain purchases
  • DoS Source - Source of Denial of Service Attack
  • DoS Target - Target of Denial of Service Attack
  • Forgery - Faking an IP Address, Hostname, E-Mail Address, or Header
  • Fraud Site - Hosting or Linking to a Website Intended to Deceive the Public
  • HYIP - Hosting or Linking to a High Yield Investment Program Website
  • Identity Theft - Hosting, Distributing, or Linking to Stolen Account Identification Information
  • Infection - Hosting, Distributing, or Linking to Exploits, Trojans, Viruses, or Worms
  • IRC - Hosting Internet Relay Chat Server not authorized by Infused Hosting
  • Mass Storage - Storing Mass Amounts of Backups, Archives, Videos, etc.
  • Phishing - Identity Theft by Email Under False Pretense
  • Proxy Site - Hosting of or linking to an Anonymous Proxy Server
  • Bulk Email - No more than 500 emails of similar content (Opt In)
  • Spam Email - Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE)
  • Spam List - Hosting, Distributing, or Linking to Email Address Lists for Spam
  • Spam Site - A Site Advertised by Spam Email or Spam Web
  • Spam Ware - Hosting, Distributing, or Linking to Software Designed for Spamming
  • Spam Web - Unsolicited, Bulk, or Forged Site Advertisement in Web Logs, Forums, or Guestbooks
  • Spamhaus - Spam Causing Blacklisting of an IP at www.spamhaus.org for Malicious Activity
  • Terrorist Site - Hosting or Linking to a Site Advocating Terrorism
  • Toolz - Hosting, Distributing, or Linking to Tools or Instructional Material on Hacking
  • Trademark - Hosting, Distributing, or Linking to Trademark Infringed Materials
  • Warez - Hosting, Distributing, or Linking to Crackz, Hackz, KeyGenz, Serialz, or Pirated Software
  • Any other material Infused Hosting judges to be threatening or obscene.

    Breaching our terms of service will result in immediate account suspension and you will be contacted via an auto generated support ticket. Failure to respond within 7 days will result in account termination. Please note once termination has been issued all backups will be removed and we will be unable to retrieve any data lost.

    Infused Hosting reserves the right to modify this document at any time without acknowledgement. If you do not agree with our terms and conditions then Infused Hosting is not the right hosting provider for you. In the circumstance that you are already a customer and do not agree with the terms and conditions then contact Infused Hosting to cancel your services.